Last updated: May 15, 2024.
Key information at a glance:
- Countries: USA Returns
- Return window: 30 days from the delivery date.
- Return method: by mail or courier
- Return Conditions: New or unused items
- Restocking fee: 20% of the product(s) price.
- Time to process the refund: 7–10 business days
Cancellations
Cancel the order within 24 hours: You may cancel an order up to 24 hours after the original transaction. Order cancellations will receive a full refund (100%), typically within 7–10 business days. To initiate the process, please reach out to us at info@greaterenergytech.com
Cancel after dispatching the order: If you decide to cancel 24 hours later, we will make every effort to cancel your order prior to its processing and dispatch. If we can dissolve the order with our supplier before they send it, we will provide a 100% refund.
Once we've dispatched your order, we can't cancel it. However, you have the option to return the item to us by following these guidelines:
Returns
You may return your item within 30 days after the order’s delivery if you are dissatisfied for any reason. Return items in their original, unopened packaging, unused, and ensure all tags and stickers remain intact. We will also charge return delivery fees, as well as a 20% restocking fee for all returns. We will issue a refund within 7–10 business days of receiving and verifying your return. We will dispatch a confirmation email for your refund.
Exceptions: If you have received a damaged or defective product and would like to initiate a refund or exchange, please contact us using the provided contact information below. It is important to thoroughly examine the package upon delivery, documenting any damage and capturing photographic evidence. Please provide us with photographs of the damage within 24 hours of the product's delivery if the box or products shipped with your order sustain damage during transit.
Return process: Before sending any items back, email our customer service at info@greaterenergytech.com to get a Return Merchandise Authorization number. When you have your RMA number, pack up the item securely in its original packaging and mail it back to the following address:
Greater Energy Tech
Attn: Returns
RMA #
312 W 2nd St, Casper WY, 82601
Please be aware that you’ll be responsible for paying for your own shipping costs for returning your item. We also highly recommend sending your package with tracking.
Warranty
Warranties differ based on the manufacturer. Please refer to the specific product pages for more information. If an item arrives damaged and is not reported within 30 days, it is not eligible for consideration.
Refunds
After we receive and inspect your returned item or cancel the order, we’ll process your refund in an estimated 7–10 business days. We’ll issue your refund back to your original payment method. If you have been waiting for a refund for more than 10 days, please reach out to us at info@greaterenergytech.com
Questions
We recommend that you ask us any questions about our return or other concerns at 856-830-5366 or, email us at info@greaterenergytech.com.
